Warranty, Return and Shipping Information

Return Policy

Most parts include a 25 year warranty. Return policy only applies to items returned for a refund. We Accept returns on most non electrical parts. Sorry Electrical parts are not eligible for return We proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 25* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item. Note: A  Return Merchandise Form  is required  to be completely filled out and placed in the box before shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. **To expedite the return process we ask that you fill out a return request form and include it in the box with your return, the form is located here returns will not be accepted without this form.** Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs. Items that are returned more than 25 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion. If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.. Exchanges Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want. How to Return An item 1. Complete the Return Form - The Return Form needs to be filled out completely and placed in the box before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. 2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. 3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product. 4. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return. Send your item and return form postage pre-paid to: Conquest Auto Parts 15255 Gulf Freeway STE107E Houston TX 77034

Returns & Exchanges

What is the Your Return Policy? Our Return Policy at a Glance · Most products may be returned or exchanged within 25 days of your product's shipping date. No returns are accepted whosoever on any electrical part for any reason · We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. · The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item. · After 25 days Returns are not accepted. · **To expedite the return process we ask that you fill out a return request form and include it in the box with your return, the form is located here returns will not be accepted without this form.** · Items must be in original packaging, in as-new condition with the packing slip, accessories, and hardware.. · Please allow approximately 7-14 business days for your return to be processed once it has arrived at the warehouse. When will my credit appear on my account? If you have not received your credit within the allotted time, please contact us at info@conquestauto.com Credit Time Table   -   RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days. -   This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.